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CiteMatch support

How can we help?

Tell us what happened and which device you use.

Email team@citematch.app
If no email app opens

Open your usual email service, address a message to team@citematch.app, and use the subject CiteMatch support. Copy these fields into your message:

Operating system:
Word version:
Step that failed:
Error message (remove private details):

Do not include document text, client names, citations, source keys, or payment details.

Business contact

Cited Authorities LLC

(202) 709-3537

For CiteMatch support and account questions.

Install and connect

The built-in sample is free. It needs no account and no code.

In the CiteMatch app

  1. Download CiteMatch for your device from Apps.
  2. Choose Review the sample.
  3. For your own documents, make a code on Connect your app. In the app, open Account, paste it under Connection code, and choose Connect this device.

In Word

  1. Download CiteMatch for Word from the install guide, then quit Word completely and reopen it.
  2. On the Home tab, click Add-ins, then CiteMatch (under Developer Add-ins).
  3. In a blank document, choose Try it on a sample brief.
  4. For your own briefs, make a connection code in Account. In the pane, open Settings, paste it under Word installation, and choose Connect Word.
Read the getting started guideOpen the Word install guide
Connect case sourcesConnect federal sourcesProduct details