Refund policy

Automatic full refund

A voluntary request is eligible for automatic processing when:

• the charge settled no more than 14 days before the request;
• the charge has not already been refunded in whole or in part;
• there is no open payment dispute;
• the customer has not used the voluntary refund policy in the prior 12 months; and
• the authenticated account owns the Stripe customer and charge.

The system requests the full charge amount. Access is revoked only after a signed Stripe webhook confirms the full refund.

Human review

Partial refunds, prior refunds, disputes, ambiguous ownership, billing errors, documented service failures, statutory-rights claims, and other exceptional requests go to a person. A voluntary-policy denial does not determine or limit a right provided by applicable law.

Cancellation is separate

Cancellation stops the next renewal and preserves access through the paid term. It does not automatically request a refund for an earlier charge.

Timing and status

Account shows whether a request is under human review, submitted to Stripe, completed, or needs attention. Stripe and the customer's financial institution control when the credit appears after submission.